Legal Policies

1. Introduction

Carrypal Logistics ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our freight forwarding and port clearance services.

2. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, company details, shipping addresses
• Shipment Information: Contents, value, origin/destination, tracking numbers
• Payment Information: Billing details processed securely through our payment processors
• Technical Data: IP address, browser type, operating system, usage patterns

3. How We Use Your Information

We use the information we collect to:

• Provide and maintain our services
• Process transactions and shipments
• Communicate with you about your shipments
• Improve our services and develop new features
• Comply with legal obligations and customs requirements
• Prevent fraud and enhance security

4. Data Sharing and Disclosure

We may share information with:

• Shipping carriers and logistics partners to fulfill shipments
• Customs authorities and government agencies as required by law
• Payment processors to complete transactions
• Service providers who assist with our operations

5. Data Security

We implement appropriate technical and organizational measures to protect your personal data, including:

• Encryption of sensitive data in transit and at rest
• Regular security assessments and monitoring
• Access controls and authentication measures
• Secure disposal of data when no longer needed

6. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access and receive a copy of your personal data
• Request correction of inaccurate information
• Request deletion of your personal data
• Object to processing of your data
• Request restriction of processing
• Withdraw consent where applicable

To exercise these rights, please contact us at privacy@carrypal.com.

7. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on our website and updating the "Last Updated" date.

8. Contact Us

If you have questions about this Privacy Policy, please contact us at:

Carrypal Logistics
Kingless Building
Mombasa Kenya
Email: info@carrypal.co.ke
Phone: +254 721 397 966

1. Acceptance of Terms

By using Carrypal's freight forwarding and port clearance services ("Services"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not use our Services.

2. Services Provided

Carrypal provides:

• International freight forwarding by sea and air
• Port clearance and customs brokerage services
• Documentation preparation and compliance assistance
• Door-to-door delivery within Nigeria
• Shipment tracking and logistics management

Specific terms for each service will be outlined in individual service agreements.

3. Customer Responsibilities

As a customer, you agree to:

• Provide accurate and complete information about shipments
• Ensure all goods comply with applicable laws and regulations
• Obtain necessary permits, licenses, and approvals
• Pay all applicable fees and charges in a timely manner
• Not ship prohibited or restricted items

4. Payment Terms

Payment is due as specified in invoices. We accept the following payment methods:

• Bank transfers
• Credit/debit cards (processed securely)
• Approved credit terms for established customers

Late payments may incur additional charges of 2% per month and may result in suspension of services.

5. Liability and Limitations

Our liability is limited as follows:

• For loss or damage to goods: As provided by applicable law and our service agreements
• For delays: Limited to direct losses up to the amount of freight charges
• For consequential damages: Excluded to the fullest extent permitted by law

We strongly recommend obtaining appropriate insurance coverage for your shipments.

6. Prohibited Items

You may not ship the following items through our Services:

• Illegal or controlled substances
• Counterfeit or pirated goods
• Hazardous materials without proper declaration
• Weapons and ammunition
• Perishable goods requiring special handling not arranged in advance

7. Dispute Resolution

Any disputes arising from these Terms shall be resolved through good faith negotiations. If unresolved, disputes shall be submitted to mediation in Mombasa, Kenya. If mediation fails, disputes shall be resolved in the courts of Kenya.

8. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Kenya.

9. Changes to Terms

We may modify these Terms at any time. Continued use of our Services after changes constitutes acceptance of the new Terms.

10. Contact Information

Carrypal Logistics
Kingless Building
Mombasa Kenya
Email: info@carrypal.co.ke
Phone: +254 721 397 966